Privacy policy

1. Introduction

At TORQ, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website. By using our website, you agree to the terms outlined below.

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2. Information We Collect

We may collect the following types of information:

a) Personal Information

When you place an order or contact us, we may collect:

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment details (processed securely via third-party providers)

b) Non-Personal Information

• Browser type

• Device information

• IP address

• Pages visited and time spent on the website

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3. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate with you (order updates, support, etc.)

• Improve our website and customer experience

• Send promotional emails (only if you opt-in)

• Prevent fraud and ensure security

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4. Cookies

We use cookies and similar technologies to:

• Enhance your browsing experience

• Remember your preferences

• Analyze website traffic and performance

You can choose to disable cookies through your browser settings, but some features of the website may not function properly.

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5. Third-Party Services

We may share your information with trusted third-party services, including:

• Payment gateways (e.g., Razorpay, PayU, Shopify Payments)

• Shipping and logistics partners

• Analytics tools (e.g., Google Analytics)

These services only access the data necessary to perform their functions and are obligated to keep your information secure.

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6. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

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7. Customer Rights

As a user, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing communications

• Request information about how your data is used

To exercise these rights, please contact us using the details below.

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8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

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9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

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10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

📧 Email: yashv0757@gmail.com

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11. Consent

By using our website, you consent to our Privacy Policy and agree to its terms.